ATCOMM SPACE

FAQs

• 1. What services does ATCOMM Space provide for LEO operators?

  ATCOMM offers turnkey hosting for ground station infrastructure, including site provisioning, antenna and radome installation, power and connectivity, regulatory support, site security and 24/7 on-site technical maintenance. You focus on satellite operations — we manage the ground.

• 2. Where are ATCOMM’s hosting sites located?

  Our primary ground station hub is in the North of Mauritius, offering excellent horizon mask.
  We also support active deployments and regional access through additional points in:

  • Rodrigues
  • Kenya
  • São Tomé & Príncipe
• 3. Why is Mauritius a strategic location for LEO ground stations?

  Mauritius provides:

  • Ideal geographic position in the Indian Ocean
  • Low RF noise environment
  • Wide sky visibility for fast-moving LEO assets
  • Stable infrastructure and political environment
  • Attractive EDB investment incentives (tax holidays, VAT exemptions, etc.)
• 4. Can I deploy multiple antennas on your sites?

  Yes. Our hosting areas across the Indian Ocean and African Region support capacity for multi-antenna deployments, racks, radomes, connectivity and power distribution for constellation-scale operations.

• 5. Do you manage maintenance and on-site interventions?

  Absolutely. We provide:

  • 24/7 emergency on-ground intervention and troubleshooting.
  • Preventive and corrective maintenance
  • Vegetation control and site upkeep
  • Security monitoring (including cameras if required)
  • Generator testing and backup power management
• 6. Do you support licensing and regulatory applications?

  Yes. ATCOMM acts as your local liaison with the regulator for:

  • Landing rights
  • Frequency assignments
  • Licensing documentation
  • Compliance with Mauritian ICT laws
    We streamline the process, so your deployment moves quickly.
• 7. What connectivity options are available at the site?

  We offer:

  • Redundant fiber internet paths
  • SLA-backed connectivity
  • Optional microwave
  • On-site network monitoring and remote access
• 8. Are your sites secure?

  Yes. Our sites feature:

  • Fenced and controlled access
  • Cameras and surveillance (optional client-dedicated feeds)
  • On-ground team presence
• 9. Do you provide hosting for radome-covered antennas?

  Yes. Our infrastructure is designed for radome and non-radome systems.
  We support:

  • 1m, 3.7m to 13m radomes
  • LEO tracking antennas
  • TT&C and Earth Observation ground systems
• 10. Can ATCOMM manage the entire installation?

  Yes. We offer a full turnkey service, including:

  • Civil works
  • Foundation and radome installation
  • Power distribution
  • Fiber provisioning
  • System integration
  • Acceptance testing
• 11. What about long-term operational support?

  We provide customizable Service Level Agreements (SLAs):

  • Guaranteed response times
  • Routine inspections
  • Remote hands
  • Network monitoring
  • Weather/impact assessments
• 12. Can ATCOMM support integration with third-party networks?

  Yes. We support APIs, secure VPNs, and integration frameworks for constellation orchestration platforms, aggregator networks, and mission control software.

• 13. Do you offer data centre colocation or rack hosting?

  Yes. We provide on-site or off-site:

  • Rack space
  • Redundant power
  • Climate-controlled environments
  • Secure remote IP access
• 14. Do you offer Starlink or hybrid connectivity for redundancy?

  Yes. ATCOMM provides Starlink for Business in Starlink active territories as an optional backup path for LEO operators needing high-availability ground connectivity.

• 15. How quickly can a deployment go live?

  Typical timelines depend on antenna size and regulatory approvals.

• 16. How do we start the evaluation process?

  Simply send:

  • Antenna specifications
  • Power requirements
  • RF band details
  • Preferred timeline