Frequently Asked Questions
We offer flexible long-and short-term subscription models, providing you with the right devices for your business. Standard plans range between a minimum of 12 months and 36 months.
Yes, with a flexible approach and led by our team of experienced system engineers, our services can be tailored to deliver intelligent solutions to suit your specific needs.
We advise, design, and subsequently implement your system in a timely and effective manner, ensuring that your system is up and running rapidly.
We go the extra mile to provide you with continuous support 24/7 for all 365 days of the year, ensuring a seamless end-user experience.
Our skilled team of technicians & engineers are available to assist you when your equipment malfunctions. All equipment deployed by ATCOMM is covered by a warranty and will be replaced for managed services as per the terms and conditions.
Understanding how your product solutions and systems work is integral. We provide in-depth training to ensure that you get the best out of your equipment – We strive to empower the user.
All regions are covered by ATCOMM even in the most remote locations. Wherever you are, ATCOMM can produce a solution for your connectivity.
To avoid the risks associated with obsolete technologies, ATCOMM offers to replace equipment that has reached the end of its lifespan to maintain best-in-class managed services.
· FibreBand (Fibre Internet) – Managed Service
· FibreLink (Fibre Private WAN) – Managed Service
· WiBand (Wireless Internet) – Managed Service
· WiLink (Wireless Private WAN) – Managed Service & Capex
· WiAP (Wi-Fi Access Points) – Managed Service & Capex
· AtShield (Firewall) – Managed Service & Capex
· PlugNPlay – Managed Service
· DataHost - Managed Service
· PlugNBond (Multi-SIM Mobile Bonding) – Managed Service & Capex
Depending on the complexity of the terrain and existing coverage, the lead time is typically 2 to 4 weeks.
ATCOMM Broadband is a fully independent ISPs and does not rely on any local ISPs in its delivery of any broadband services.
- 31 Fix Public IP (1 usable address)
- Router
- 24/7 Advanced SLA Support & Assistance
- /29, /28 and IP Transits are also available upon request.
- METISS
- LION & LION2
- SAFE
- Best Effort (BE) internet shares bandwidth with other users and offers no guaranteed performance, while Dedicated Internet Access (DIA) provides guaranteed, uncontended bandwidth with consistent speed and reliability.
- ATCOMM Broadband also provides International Private Leased Circuit (IPLC), Multi-Protocol Label Switching (MPLS) and IP Transit (IPT) services.
Yes, we offer bespoke network designs that allow for wireless access points to offer greater coverage of your premises. The Wi-Fi Access Points are available on a manged service or capex.
A PTT radio is a communication device that allows users to speak instantly with a single button press. Unlike a mobile phone, there is no waiting time—just press and talk. Often called a walkie-talkie for unlicensed radios, a PTT radio lets your message be heard by one person or by everyone in a group at the same time. PTT radios use either radio frequencies (VHF/UHF) or broadband networks (4G/5G/Wi-Fi).
DMR radios operate on licensed radio frequencies, suitable for single-site or multiple-site deployments. Broadband radios, on the other hand, use cellular data and Wi-Fi, allowing communication wherever there is network coverage—even across borders.
ATCOMM offers professional radios from Motorola Solutions, the world’s leading brand in mission-critical radio communications.
Yes. ATCOMM is the only Platinum Partner for the region, the highest level of recognition from Motorola Solutions. This status reflects our expertise, proven track record, and ability to provide the best support and solutions for Motorola radios.
Radios provide instant communication at the push of a button, even if the cellular network is down during natural disasters or outages. They allow group communication, so everyone in the team—10, 100, or 1000+ members—can hear the message simultaneously. Built for tough environments, radios are water-resistant, drop-proof, and dust-proof, and include features like GPS, emergency alerts- ensuring your team stay connected in any situation.
Coverage depends on factors such as radio model, antenna power, frequency, topography, terrain, and whether the environment is indoors or outdoors. In clear line of sight, the radio signals can reach several kilometres. No matter the environment, repeaters/relay stations can be installed to extend coverage over larger areas or across multiple sites, including nationwide deployments.
Motorola Solutions radios undergo rigorous testing to simulate harsh field usage. They are dropped from various heights onto concrete, subjected to steel ball impact tests, extreme temperatures, vibration, and rain spray. All radios meet MIL-STD-810 military standards, certified to withstand dust, heat, shock, drops and water immersion.
Broadband PTT operates over cellular or Wi-Fi networks, so its range depends on network availability. Communication can be maintained nationwide or even globally, wherever your network reaches.
Yes. We can deploy a multi-site DMR system to provide reliable coverage across multiple locations. This is achieved by installing repeater stations to extend the signal. By linking multiple repeater sites through IP, radio communication can cover entire regions or even operate nationwide.
No. Two-way radios use advanced encryption standards to protect all communications, ensuring that voice and data transmissions remain private and secure.
No. Radios, depending on the model, offer several features beyond voice communication, including GPS tracking, emergency alerts, messaging, multimedia sharing, and safety features such as man-down and lone worker monitoring. For instance, they can detect if a user has fallen or remained motionless and automatically send alerts to supervisors.
The lifetime depends on usage, maintenance and proper handling, but typically, professional radios have an average lifespan of around 7 years and more.
By simply pressing a button, radios let everyone within the talk group hear your message instantly and simultaneously, connecting dozens, hundreds, or even thousands of people at the same time—enabling fast and reliable communication across teams like no other form of communication.
Yes. Radio usage in Mauritius is regulated by the ICTA (Information and Communication Technologies Authority). It is illegal to use radios without a valid license, and unlicensed radios are not permitted in Mauritius. ATCOMM can guide you through the licensing process.
Yes, normally radios need to operate on the same frequency and standard—for example, different DMR models can communicate with each other, while broadband cannot talk to DMR and UHF cannot communicate with VHF. However, at ATCOMM, we provide solutions like gateways to bridge different standards. For instance, a DMR radio can communicate seamlessly with a broadband device through our bridging solution, ensuring teams on different systems stay connected.
Yes. Solutions like Motorola Solutions WAVE PTX allow smartphones and tablets via a dedicated app to join radio groups, effectively turning your device into a radio and enabling full interoperability with your radio network.
Motorola Solutions radios come with a 2-year warranty.
Yes. ATCOMM has a fully equipped workshop and a highly trained technical team. We provide repair services as well as preventive maintenance to ensure your devices stay in optimal condition. We also stock genuine spare parts, so any repairs use original components, keeping your radios fully operational and reliable.
Yes, but only radios certified for Hazardous Location (HazLoc) where flammable gases, vapors, liquids, dust, or other ignitable materials may be present, creating a risk of explosion. In these environments, HazLoc-certified radios are the only reliable communication tools.
ATCOMM offers a range of radios that meet globally recognized standards, such as ATEX, an EU directive for hazardous locations; IECEx, an international certification; and UL/TIA-4950, a North American-based, globally recognized standard. These certified radios safeguard personnel working in hazardous locations, ensuring safe and reliable communication even in high-risk environments.
Yes. We offer flexible rental terms—from one day and upwards—depending on your requirements. Technical assistance can also be provided during your event for peace of mind.
Rentals provide backup equipment in case of failure, flexible service agreements including 24/7 support, and no need for ICTA license applications, as all radios and services are provided and managed by ATCOMM.
Push-to-Talk is no longer limited to two-way radios. WAVE PTX is a subscription-based service that allows smartphones, tablets, computers, and radios to communicate instantly at the push of a button over cellular or Wi-Fi networks. With WAVE PTX, teams can join group or individual calls, send messages, share images or locations and stay connected regardless of distance—locally, regionally, or even globally.
Starlink is a high-speed, low-latency satellite internet service powered by a large constellation of Low Earth Orbit (LEO) satellites. ATCOMM provides local supply, installation, activation, configuration, and long-term support for Starlink across Madagascar and global roaming needs.
ATCOMM supports the full range of Starlink enterprise-grade plans, including:
- Starlink Local Priority Data Package
- Starlink Global Priority Data Package
- Starlink for Enterprise Backup Connectivity
These packages are tailored for businesses, maritime users, remote sites, and mission-critical operations.
Yes. Our certified Starlink installation team provides:
- Site surveys
- Mounting, alignment, and cable routing
- Power & network integration
- Weatherproofing
- Testing and activation
We handle installations on buildings, remote field locations, industrial sites, and vessels.
Yes, this is one of the most common use cases. ATCOMM integrates Starlink as a redundancy layer alongside your primary terrestrial or fiber link using:
- SD-WAN
- Failover routers
- Load balancing
- BGP or static routing
This ensures continuity of service during wireless outages or fiber disruptions.
While Starlink does not provide SLAs, ATCOMM delivers SLA-based local support, including:
- Guaranteed response times
- Hardware replacement (for OPEX option)
- On-site intervention
- Extended monitoring
Ideal for enterprise, government, oil & gas, mining, banking, and other always-on operations.
Performance varies by plan:
- Business: 150–350 Mbps down / 20–40 Mbps up
- Maritime: 60–220 Mbps down
- Mobile Priority: 40–220 Mbps depending on priority data package
- Roam: 30–100 Mbps (best-effort)
Typical latency ranges from 25–60 ms, significantly lower than GEO satellite services.
Yes. Madagascar and the Indian Ocean region benefit from strong Starlink satellite coverage. ATCOMM ensures reliability with:
- Redundant power options
- Network optimization
- Marine-certified installations for vessels
- Professional mounting and grounding solutions
Depending on your plan, Starlink kits may include:
- Standard, High-Performance, or Mini dish
- Router
- Cables & power supply
- Mounting accessories
- Optional add-ons: Ethernet adaptor, 4G failover units, SD-WAN appliances, weather kits
ATCOMM maintains local stock of accessories and spare parts.
Yes — ATCOMM specializes in professional maritime deployments for:
- Cargo & container vessels
- Fishing fleets
- Offshore oil & gas platforms
- Coast guard & maritime security units
- Tourism boats and superyachts
All hardware is mounted using marine-grade, corrosion-resistant systems.
Absolutely. Starlink is commonly used for:
- Remote CCTV surveillance
- Mining and quarry operations
- Construction sites
- Agricultural sites
- Disaster response vehicles
- Temporary field deployments and events
ATCOMM also provides router hardening, firewall settings, and QoS configuration.
Yes, depending on the plan and dish type:
- In-motion connectivity is permitted with Global Priority and Mobile Priority plans.
- Vehicles such as 4x4s, rescue units, emergency response fleets and vessels in general can be equipped with mobile or fixed roof-mounted solutions.
ATCOMM provides localized billing options:
- Monthly, annual, or corporate packages
- Priority data bundles
- Hardware-only or turnkey bundles
- Local invoicing for businesses in Madagascar
- Online payment solutions via our bespoke online platform
We handle activation, shipping, and ongoing platform management.
For most locations: 1–3 days after confirmation. Remote or maritime installations may require additional scheduling depending on access and logistics.
Yes. Support packages include:
- Remote monitoring
- Router configuration
- Traffic shaping
- Alerts & usage reporting
- VPN setup
- Continuous performance oversight
Ideal for IT teams who require visibility and stability.
Share these details with us:
- Use case (business, maritime, backup, roaming)
- Location
- Number of users or devices
- Required uptime / service continuity
ATCOMM offers turnkey hosting for ground station infrastructure, including site provisioning, antenna and radome installation, power and connectivity, regulatory support, site security and 24/7 on-site technical maintenance. You focus on satellite operations — we manage the ground.
Our primary ground station hub is in the North of Mauritius, offering excellent horizon mask. We also support active deployments and regional access through additional points in:
- Rodrigues
- Kenya
- São Tomé & Príncipe
Mauritius provides:
- Ideal geographic position in the Indian Ocean
- Low RF noise environment
- Wide sky visibility for fast-moving LEO assets
- Stable infrastructure and political environment
- Attractive EDB investment incentives (tax holidays, VAT exemptions, etc.)
Yes. Our hosting areas across the Indian Ocean and African Region support capacity for multi-antenna deployments, racks, radomes, connectivity and power distribution for constellation-scale operations.
Absolutely. We provide:
- 24/7 emergency on-ground intervention and troubleshooting.
- Preventive and corrective maintenance
- Vegetation control and site upkeep
- Security monitoring (including cameras if required)
- Generator testing and backup power management
Yes. ATCOMM acts as your local liaison with the regulator for:
- Landing rights
- Frequency assignments
- Licensing documentation
- Compliance with Mauritian ICT laws We streamline the process, so your deployment moves quickly.
We offer:
- Redundant fiber internet paths
- SLA-backed connectivity
- Optional microwave
- On-site network monitoring and remote access
Yes. Our sites feature:
- Fenced and controlled access
- Cameras and surveillance (optional client-dedicated feeds)
- On-ground team presence
- Real-time monitoring options
Yes. Our infrastructure is designed for radome and non-radome systems. We support:
- 1m, 3.7m to 13m radomes
- LEO tracking antennas
- TT&C and Earth Observation ground systems
Yes. We offer a full turnkey service, including:
- Civil works
- Foundation and radome installation
- Power distribution
- Fiber provisioning
- System integration
- Acceptance testing
We provide customizable Service Level Agreements (SLAs):
- Guaranteed response times
- Routine inspections
- Remote hands
- Network monitoring
- Weather/impact assessments
Yes. We support APIs, secure VPNs, and integration frameworks for constellation orchestration platforms, aggregator networks, and mission control software.
Yes. We provide on-site or off-site:
- Rack space
- Redundant power
- Climate-controlled environments
- Secure remote IP access
Yes. ATCOMM provides Starlink for Business in Starlink active territories as an optional backup path for LEO operators needing high-availability ground connectivity.
Typical timelines depend on antenna size and regulatory approvals.
Simply send:
- Antenna specifications
- Power requirements
- RF band details
- Preferred timeline
An IP camera is a digital CCTV camera that sends and receives video over a local network or the Internet. It allows remote viewing on a computer, smartphone, or tablet, provides higher-quality images than analog cameras, and supports advanced features like AI-powered video analytics
A DVR (Digital Video Recorder) records footage from analog CCTV cameras onto its internal hard drive. An NVR (Network Video Recorder) is designed for IP cameras, receiving and storing video over a network. Both record footage, but NVRs are specifically built for IP-based systems.
Analog cameras record locally through a DVR and do not require internet. IP cameras typically use an internet connection for remote access but can also record and store footage locally without internet.
Bandwidth depends on resolution, video quality and the number of cameras. For example, HD cameras use less, while 4K cameras need more. The more cameras you add, the more bandwidth your network will need. On average, an IP camera consumes between 2 and 8 Mbps, depending on resolution, compression and frame rate. Our Security Experts can help determine the optimal setup.
Yes. IP cameras can be accessed remotely via a smartphone, tablet, or computer through an app or web browser. Multiple users can view footage simultaneously, depending on network capacity.
Storage depends on resolution, frame rate and recording duration. Higher resolution or longer recordings require more space. Many IP cameras use local hard drives or cloud storage, which can be scaled based on your needs. Our Security Experts can advise on the best option
Footage retention depends on storage capacity and system settings. Typically, footage is stored for 30 days but this can vary based on configuration.
Cameras range from standard definition (SD) to high-definition (HD) and 4K. Higher resolution provides clearer images but requires more storage space.
Motion detection enables cameras to start recording when movement is detected, conserving storage and making it faster to review relevant footage.
Camera range depends on model, lens and purpose. Some cameras cover short distances, while others monitor large areas. For example, the Avigilon H5A IR PTZ can see up to 300 meters, even in complete darkness.
Yes. Many Avigilon cameras use infrared (IR) or low-light technology to capture clear images in complete darkness.
Yes. Our cameras rely on AI-driven analytics rather than manual searching. Features allow you to locate specific people, vehicles, or objects efficiently across all cameras. Small details such as hair color, clothing and vehicle type can be cross-referenced to narrow results, saving hours of manual review.
Yes. Some cameras are equipped with AI-powered facial recognition for security and access control purposes. The system can recognize a person even if they have changed clothes or altered their appearance.
Yes. Cameras can count people entering, exiting or present in an area in real time.
Yes. AI-powered analytics can identify and classify vehicles by type, size and color, allowing quick location of a specific vehicle or generating alerts for vehicles of interest.
Once you request a quote, our team will schedule a site survey to understand your requirements and the environment. Based on this, we will recommend the most suitable camera models and solutions for your needs and provide a detailed quote accordingly.
Yes. Instilling peace of mind for our customers is at the heart of what we do. We offer comprehensive after-sales support to ensure that any issues are addressed quickly and efficiently. Our technical team is available 7 days a week to provide assistance, ensuring your security systems continue to operate reliably and efficiently long after deployment.