Compliance Recording
Capture, store and manage interactions across different communication channels
ATCOMM COMPLIANCE is an advanced recording solutions for mission critical and enterprise omni-channel communications. It enables organisations to deliver better customer service, ensures regulatory compliance, helps fight fraud and grants business insight to assist in driving revenue growth.
The solution is a scalable, secure and resilient platform that makes it easy to capture, store and manage all your customer interactions across different communication channels, including telephone conversations, emails, Skype calls and screen activity, amongst others.
Recording solutions can be delivered on site, on hybrid, or on the cloud.
We serve leading organisations from a variety of industries and our recordings platforms are available for:
- ATC recording like VCCS, VHF/UHF/HF, telephone, IP recording
- Voice communications platform such as Avaya, Cisco, Alcatel, 3CX, Zoom, Teams
- Command and control systems for public safety and utilities
- Contact centres
- Financial sectors and trading floors
Key features & benefits
Basic modules
- Call and screen recording
- Records telephony (VoIP, ISDN, Analog)
- Automatic archiving
- Reporting
- Secured encrypted and digitally watermarked storage
- Multi-user access with fine-grained authorisation levels
Advanced modules
- Quality management
- Speech and data analytics
- Performance management
- Surveys
- Workforce management
- Reporting
- Coaching and training
- Anti-Money Laundering (AML)
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Push-to-talk communications that take productivity, efficiency & safety to a new level.
