Job Description

The technician will be responsible for installation, diagnosis and repair of customers’ radio equipment and perform tasks to ensure that equipment operate as per established standards and customer requirements.

Responsibilities

• Installation & Programming of radio equipment
• Diagnose faulty equipment and ensure repair
• Testing using a variety of equipment and recording results
• Assisting with a wide variety of operational projects
• Troubleshoot/Diagnose all issues from the customers
• Participate actively in Team work
• Participate actively in new projects implementation and deployment
• Participate in a 24×7 call-out rotation
• Providing clients with regular and timely incident updates
• Maintaining the highest level of client satisfaction

Skills Requirements

• At least HSC level
• Capability to work in team
• Ability to work under pressure
• Strong analytical and problem solving skills to efficiently resolve incidents
• Ability to work at height (Climbing ladder and mast)
• Knowledge of transmission and operation in Telecommunication system
• Knowledge of Microwave and Wireless link
• Knowledge in single phase electrical installations
• Basic knowledge in IT/Network
• Ability to work during odd hours, including public holidays
• Clear communicator (written and verbal)
• Driving License will be an advantage

Salary

• The position will be remunerated on the basis of your relevant work experience and qualification.

 Interested candidates are required to send their cover letter and CV at hr@atcomm.mu.

Job Description

We are looking for a Telecom Network Engineer to design, implement, maintain, and support our growing broadband services. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

The chosen candidate will be working closely with sales team and responsible for meeting with customers, understanding their operational model, the technology currently uses in their network, developing customized broadband solutions to address their technology needs, and work with the sales team.

The Telecom Network Engineer will be responsible for technology evaluation, equipment standardization, documentation, and network architecture. The position has an emphasis in layer 2 and 3 services and will mainly focus on WAN and SD-WAN technologies.

Responsibilities 

• Collaborate with the sales department by acting as technical expert in customer presentations.
• Explaining the benefits of our broadband services such as SD-WAN solutions.
• Providing technical demonstrations and use cases of the system
• Support the sales department to answer RFI/RFQ/RFP by managing and interpreting customer requirements.
• Provide engineering, design, and implementation solutions for multiple broadband architectures.
• Develop and document solution architecture for customer and our own infrastructure.
• Establishes the implementation plan by leading installation, testing, and commissioning the system.
• Develop customer test plan to successfully implement service.
• Develop, document, and deploy methodologies for testing performance and providing network performance statistics and reports.
• Maximizes system efficiency by monitoring performance, troubleshooting problems and outages, scheduling upgrades, collaborating with the customer technical team.
• Provides the support and training.
• Liaise with our service providers and suppliers to define the best configuration that optimise system capabilities and provide stable and reliable operations to successfully deliver projects.
• Identify and evaluate the integration of new technologies adding value to our services.
• Use your strong organizational skills to respond promptly and efficiently to minimize downtime (SLA) and exceed customer expectations for service.
• Provide operational and on-call rotation support as required in a 24/7 environment.
• Other duties and responsibilities as assigned.

Requirements

• Requires a working knowledge of network routing, switching, operating systems, technologies, and protocols including but not limited to OSPF, TCP/IP, SNMP, VLANS, Firewalls, Wireless, VOIP, Cabling and Fiber standards.
• Detailed knowledge of WAN technologies including BGP, MPLS, tunnelling, and QoS technologies.
• Applied knowledge in virtual server, storage, and network.
• Certifications Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) or equivalent level of knowledge.
• Knowledge of Microwave and Wireless link
• Have a working knowledge of Virtualization technologies (VMware)
• Installation and administration of Windows Server
• Knowledge of MySQL/SQL database.
• Ability to learn and become technically proficient with new technologies quickly.
• Good written and verbal communication skills.
• Capable of prioritising and managing own workload.
• Master’s Degree in Engineering.
• Minimum 1 plus years of WAN architecture and design experience.
• Experience in deploying SD-WAN solutions.

Remuneration

The position will be remunerated on the basis of your relevant work experience and qualification.

Interested candidates are required to send their cover letter and CV at hr@atcomm.mu.